Communicate confidently, competently and credibly

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Communicating with Clarity and Impact

This high energy one day program is designed to focus on the most essential foundational communication skills of listening, asking insightful questions and understanding the power of body language and non - verbal communication. Participants will understand the importance of rapport and how building proper rapport using simple NLP (Neuro-Linguistic Programming) techniques like pacing and leading can dramatically improve their overall communication skills that are translated directly into positive results.

Participants will walk out with a clear understanding of how to combine voice tone and non-verbal communication with using language that engages others by following a 5 communications principle model enabling them to communicate their messages more clearly, confidently and effectively.

Communication works for those who work at it. - John Powell


A communication primer

The most important skills in communication
 How to listen better
 The importance of asking insightful questions
 The Importance of body language

Rapport = Results

 What is Rapport ?
 Using your eyes
 Pacing and leading
 Sharpening your rapport

Non-Verbal communication

 Understand the elements that make up total communication
 Discover some truths and myths about body language
 Demonstrate body language that engages others

Language of influence

 Language that engages others
 Language that influences others
 Push vs Pull influencing techniques
 Five basic communication principles
 Focus on Behaviour NOT personality
 Being specific
 Use the power of questions
 Listen Actively
 Communicate assertively

Competitive review game

Delivery methods

Self-discovery and critique, group exploration and facilitator-led discussions, game based learning, practical exercises, best practice theory exploration


Professionals who wish to brush up their communication skills and communicate clearly with impact


1 to 2 Days or customised as desired

By the end of this training course participants will be able to:

 Communicate clearly, confidently and assertively.
 Utilize listening and asking insightful questions for better engagement with others.
 Learn techniques to build better rapport with others.
 Combine tone of voice, non-verbal communication with language that engages others.
 Understand 5 essential communication principles to communicate more clearly with impact.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. - Anthony Robbins