Communicate confidently, competently and credibly
Communicating with Clarity and Impact
This high energy one day program is designed to focus on the most essential foundational communication skills of listening, asking insightful questions and understanding the power of body language and non - verbal communication. Participants will understand the importance of rapport and how building proper rapport using simple NLP (Neuro-Linguistic Programming) techniques like pacing and leading can dramatically improve their overall communication skills that are translated directly into positive results.
Participants will walk out with a clear understanding of how to combine voice tone and non-verbal communication with using language that engages others by following a 5 communications principle model enabling them to communicate their messages more clearly, confidently and effectively.
Communication works for those who work at it. - John Powell
A communication primer
The most important skills in communication
How to listen better
The importance of asking insightful questions
The Importance of body language
Rapport = Results
What is Rapport ?
Using your eyes
Pacing and leading
Sharpening your rapport
Understand the elements that make up total communication
Discover some truths and myths about body language
Demonstrate body language that engages others
Language of influence
Language that engages others
Language that influences others
Push vs Pull influencing techniques
Five basic communication principles
Focus on Behaviour NOT personality
Use the power of questions
Competitive review game
Self-discovery and critique, group exploration and facilitator-led discussions, game based learning, practical exercises, best practice theory exploration
Professionals who wish to brush up their communication skills and communicate clearly with impact
1 to 2 Days or customised as desired
By the end of this training course participants will be able to:
Communicate clearly, confidently and assertively.
Utilize listening and asking insightful questions for better engagement with others.
Learn techniques to build better rapport with others.
Combine tone of voice, non-verbal communication with language that engages others.
Understand 5 essential communication principles to communicate more clearly with impact.