Communicating with Clarity and Impact
This high energy one day program is designed to focus on the most essential foundational communication skills of listening, asking insightful questions and understanding the power of body language and non – verbal communication. Participants will understand the importance of rapport and how building proper rapport using simple NLP (Neuro-Linguistic Programming) techniques like pacing and leading can dramatically improve their overall communication skills that are translated directly into positive results.
Participants will walk out with a clear understanding of how to combine voice tone and non-verbal communication with using language that engages others by following a 5 communications principle model enabling them to communicate their messages more clearly, confidently and effectively.
Communication works for those who work at it. – John Powell
Content:
A communication primer
- The most important skills in communication
- How to listen better
- The importance of asking insightful questions
- The Importance of body language
Rapport = Results
- What is Rapport ?
- Using your eyes
- Pacing and leading
- Questioning
- Sharpening your rapport
Non-Verbal communication
- Understand the elements that make up total communication
- Discover some truths and myths about body language
- Demonstrate body language that engages others
Language of influence
- Language that engages others
- Language that influences others
- Push vs Pull influencing techniques
- Five basic communication principles
- Focus on Behaviour NOT personality
- Being specific
- Use the power of questions
- Listen Actively
- Communicate assertively
Delivery Methods:
Self-discovery and critique, group exploration and facilitator-led discussions, game based learning, practical exercises, best practice theory exploration
Target:
Professionals who wish to brush up their communication skills and communicate clearly with impact
Duration:
1 to 2 Days or customised as desired
By the end of this training course participants will be able to:
- Communicate clearly, confidently and assertively.
- Utilize listening and asking insightful questions for better engagement with others.
- Learn techniques to build better rapport with others.
- Combine tone of voice, non-verbal communication with language that engages others.
- Understand 5 essential communication principles to communicate more clearly with impact.
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others – Anthony Robbins